Privacy Policy

Last updated: 1 July 2025

‍

Axis Align Pty Ltd ("Axis Align", "we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit axisalign.com.au or otherwise interact with our services.

‍

This policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or providing information to us, you consent to the practices described below.

‍

1. Information We Collect

We may collect the following kinds of personal information:

  • Contact details – your name, company, email address, phone number and postal address.
  • Professional information – job title, organisation name and industry sector.
  • Project details – site address, scope of works and any relevant technical requirements you provide.
  • Usage data – IP address, browser type, device information, pages visited, interactions and referring URLs.
  • Marketing preferences – newsletter subscriptions or event‑invite preferences and related communication history.
  • Any other information – details you voluntarily share in forms, emails, phone calls or on‑site consultations.

We do not knowingly collect personal information about children under 16.

‍

2. How We Collect Information
  • Enquiry forms and chat widgets on our website
  • Phone calls, emails and in‑person meetings
  • Job applications and CV submissions
  • Cookies and similar tracking technologies (see Section 8)

‍

3. Why We Collect & How We Use Your Information

We only collect personal information that is reasonably necessary for our functions or activities. Typical uses include:

  • Responding to enquiries and providing quotes – with your consent or to take pre‑contract steps.
  • Delivering HVAC, BMS and related services – to perform a contract with you.
  • Arranging maintenance and emergency support – to pursue our legitimate business interests.
  • Sending project updates, invoices and reports – to meet contractual commitments.
  • Sending marketing newsletters or event invitations – with your consent (you may opt out at any time).
  • Improving our website and services – to analyse performance and enhance user experience.
  • Complying with legal obligations – for example, meeting safety‑certification or taxation requirements.

‍

4. Disclosure of Personal Information

We may share information with:

  • Service providers – web hosting, CRM, email, analytics and payment‑processing partners.
  • Sub‑contractors and consultants – where necessary to deliver your project.
  • Regulators or authorities – if required by law or for safety compliance.
  • Successors in business transfers – e.g. a merger or acquisition (notice will be provided).

All third‑party recipients are bound by confidentiality and data‑protection obligations.

‍

5. International Transfers

Some service providers are located outside Australia (for example, cloud hosting in the United States). We take reasonable steps to ensure overseas recipients handle your information in accordance with the APPs.

‍

6. Storage & Security

Personal information is kept on secure servers protected by encryption in transit and at rest, role‑based access controls, multi‑factor authentication and regular backups. Despite these precautions, no method of transmission or storage is completely secure, and you acknowledge this risk when using our site.

‍

7. Access & Correction

You may request access to, or correction of, the personal information we hold about you by emailing [service@axisalign.com.au]. We aim to respond within 30 days. A reasonable fee may apply for repeated or complex requests.

‍

8. Cookies & Analytics

We use cookies, web beacons and similar technologies to:

  • Remember preferences and enhance user experience.
  • Measure traffic and site performance via Google Analytics or similar tools.
  • Support marketing campaigns (e.g. LinkedIn Insight Tag).

Most browsers allow you to refuse or delete cookies; however, some features may not work properly if cookies are disabled.

‍

9. Marketing Communications

If you opt in to receive marketing communications, we may occasionally send newsletters or event invitations. You can unsubscribe at any time by clicking the link in an email or contacting us directly.

‍

10. Data Retention

We keep personal information only as long as needed for the purposes described in this policy or as otherwise required by law (for example, record‑keeping for tax or warranty obligations).

‍

11. Third‑Party Links

Our website may contain links to external sites that are not operated by us. We are not responsible for the privacy practices or content of those sites.

‍

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest revision. Continued use of our services after changes indicates acceptance of the updated policy.

‍

13. Contact & Complaints

If you have questions, concerns, or wish to lodge a privacy complaint, please contact:

‍

Privacy Officer
Axis Align Pty Ltd

service@axisalign.com.au
Unit 3/7 Investigator Dr, Unanderra NSW 2526
Phone: (02) 4237 8888

‍

We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).